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GRIEVANCE MANAGEMENT

GRIEVANCE MANAGEMENT

GRIEVANCE MANAGEMENT

“Being challenged in life is inevitable, being defeated is optional.”

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Process to File your complaint / Grievance.

Our board members sit once in 2 weeks, and take up all relevant matters, and record the proceedings.

(Option-1) Submit your query/ Complaint /Grievance Online.

File your By complaint / Grievance.

(Option-2) You could directly call our board members

Mr. Hardeep Saini

(MANAGING DIRECTOR, OPERATIONS)

+91 97128 61713

Mr. Anil Makwana

(MANAGING DIRECTOR, TRAININGS)

+91 98245 08451
(Option-3) You can post the written format.

You could download the format and post the written format in Hindi or English language.

Performa of FORM

(Option-4) GRIEVANCE REDRESSAL

GMECHANISM FOR GRIEVANCE REDRESSAL

• Customer / Distributor can make Grievances in either of the mentioned modes – Calls / Written Application / Email / Walk-in / Online Grievance Cell, etc.
• Grievances received will be feeded into the internal Grievance software. A unique track Id will be generated against the all the Grievances and is intimated to the customer / distributor on his / her registered Email Id and Mobile Number.
• Customers / distributors need to keep the unique track Id secure with them in order to take follow-up against the Grievance.
• At first instance Grievance is handled by the executive of the customer care team. The executive has a period of 7 working days to resolve the issue. In case executive is unable to handle the problem / grievance up to full satisfaction, the software escalates the issue to the next level of Grievance redressal committee.
• The committee will meet on a 15 day period (On 15th and 30th Calendar day of every month). All pending grievances will be disposed off by the committee in these meetings. If the grievance is not resolved within these 15 days, the grievance will be forwarded to next 15 day period and same will be intimated to the customer / distributor.
• If the Grievance Committee is not able to resolve the issue in this time frame, the grievance is escalated to the Nodal Officer. "Nodal Officer will resolve the issue within 15 days of the receiving of the mail."

Details of Nodal Officer are mentioned below:

Mr. Upendra Patel

Designation: Director

Email ID: [email protected]
+91 9737369777

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